The term covers a wide range of accounting jobs, ranging from administrative roles through to head of finance positions – it just depends on where you work, what experience you gain and how ambitious you are. Once qualified, the sky’s the limit!

In larger companies, you would usually work as part of an accounts team. In a small business, you may be the only person trained to deal with finance matters like wages and invoices. With experience, you would often take on management responsibilities and more complex tasks.

The following providers offer this specialism

• East Riding College
• Grimsby Institute of Further and Higher Education
• Hull Training
• Kaplan Financial
• McArthur Dean Training Ltd.
• NLT Training Services
• North Lindsey College

Business & Administration has changed. Now recognised as the lifeblood of an organisation, roles within this sector are evolving. You could be a receptionist in a record company, Director of a manufacturing giant or executive assistant to the Prime Minister. The possibilities are endless.

Business & Administration is a vital component in the success of every organisation. Administrators play a crucial role in organisations by handling day-to-day tasks and making sure the office runs smoothly. They simply cannot exist without it 

The term ‘administration’ covers roles that involve organising people and resources, including secretaries, administration assistants, data entry clerks and office juniors. Without them, information would be hard to find, meetings would be missed and businesses would be less productive.

One of the great things about business and administration is that you can work almost anywhere. Administration roles are also an excellent starting point to move into management once you have more experience.

The following providers offer this specialism

• A4E - Grimsby
• Chamber Training (Humber) Ltd
• East Riding College
• East Riding Training Services (Bridlington & Goole)
• Grimsby Institute of Further and Higher Education
• Hull Business Training Centre
• Hull Training
• HYA Training
• JHP Training Ltd.
• McArthur Dean Training Ltd.
• NLT Training Services
• North East Lincolnshie Council - Employment Development Services
• North Humberside Motor Trades GTA
• North Lindsey College
• Protocol Skills
• SouthBank Training Ltd (Barton, Grimsby & Scunthorpe)
• YH Training Services
• Wilberforce College

Contact centres – sometimes known as 'call centres' – provide a way for people to get in touch with businesses and organisations. The contact centres industry is one of the fastest growing in the UK, with job opportunities in most urban areas. Contact centre apprentices could work for a number of businesses across a range of sectors – no matter where they end up, they’ll learn all about their employer’s services and products so they can assist customers as helpfully as possible.

On this Apprenticeship you could be working in areas like sales, information retrieval, or account management. No matter where you end up, the same sets of skills will apply: you’ll work the phones and computer systems; listen and communicate; solve problems; and work with a team in a fast-paced environment.

The following providers offer this specialism:

JHP Training

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

The following providers offer this specialism

• A4E - Grimsby
• Chamber Training (Humber) Ltd
• East Riding College
• East Riding Training Services (Bridlington & Goole)
• Grimsby Institute of Further and Higher Education
• Hull Business Training Centre
• Hull College
• Hull Training
• HYA Training
• JHP Training Ltd
• McArthur Dean Training Ltd.
• NLT Training Services
• North Humberside Motor Trades GTA
• North East Lincolnshire Council
• Protocol Skills
• SouthBank Training Ltd (Barton, Grimsby & Scunthorpe)
• YH Training Services

This Apprenticeship covers roles in libraries, archives and information services – all of which exist to give people the information they want to find.

People working in libraries do a range of work – you’re as likely to be organising a storytelling session for children, helping people learn to use a computer, or working with someone to trace their family tree, as you are to be cataloguing and indexing books.

Archivists take care of collections of historical items and documents in companies and communities, working with all types of materials, from books and maps to film and electronic files.

Increasingly, the best companies are those which make the best use of knowledge and information, with specialist staff ensuring that the right information is easily available to colleagues and customers. Information services work can involve writing reports for staff, managing intranets, website content, running workshops for staff on adopting best practice, or helping people find the right information.

Working in information services and libraries requires organisation and excellent customer service skills in order to help people find what they’re looking for. This Apprenticeship is a good base for moving on to further education, as career progression in this field often requires a degree.

The following providers offer this specialism

 Hull Training

On the Advanced Apprenticeship in Management, you’ll be able to understand the theories of management, and how to source, understand, present and explain work related figures and calculations.

Depending on the focus of your job, you might learn other skills like how to allocate and check other people’s work; plan and implement change; manage a project or budget; encourage innovation; carry out operational plans; recruit staff; or develop customer service skills.

The following provider offers this specialism

• A4e (Grimsby & Scunthorpe)
• Hull Training
• JHP Training
• McArthur Dean Training Ltd
• YH Training Services

Large companies employ lots of employees. It’s up to the payroll team to make sure that everyone in the company gets the right amount of money, at the right time.

It’s not an easy job: payroll clerks are responsible for figuring out how much employees should get paid by adding up all their overtime, deducting enough to cover tax and national insurance payments, and taking into account things like holiday, sick pay and expenses.

Most companies pay their employees on the same day, which means that on one day each month, the payroll team has to make sure that perhaps thousands of automatic bank transfers are made accurately. If they’re not, payroll staff are the first people the employees will call.

An employee’s pay is incredibly important to them, and you’ll be expected to answer queries and solve problems in an efficient, friendly and discreet manner – remember, you’ll have access to a lot of very sensitive financial records and other confidential information.

Apprentices will take the AAT NVQ payroll qualification relevant to their Apprenticeship level. Level 2 focuses on the core skills needed to work effectively in payroll. Topics covered include calculating gross and net pay and how to maintain accurate employee records. Level 3 builds on what has been learned on Level 2, introducing more complex payroll tasks – including year end procedures. It also helps you develop effective payroll management skills.

Most payroll departments are lively, office-based teams. Organisational skills are important, and while having a good grasp of numbers will help you a great deal, a methodical and attention to detail will get you even further.

The following provider offers this specialism

•  Hull Training
•  McArthur Dean Training Ltd
•  North Lindsey College

Selling is apart of our daily activities. We sell our views, our ideas and ourselves to colleagues, clients, bosses, partners and families. And it doesn’t just stop there. We are often talking with sales people – on the street, in stores and even on the phone.

Selling is a very important process – it is the lifeblood of most organisations. If they do not sell their products or services, companies can easily go out of business. They therefore make sure they recruit promising trainees, give them the best opportunities and hold their good sales people in high esteem.

Good salesmanship involves helping customers to buy a product or service to meet their needs. As a job, this involves meeting people, building relationships, addressing challenges, being creative in offering solutions and thinking independently. As these skills are relevant to many aspects of our daily lives, selling isn’t just a business skill; it’s also a valuable life skill that could help in many circumstances, from ‘selling’ your skills at a job interview to ‘selling’ your ideas during a debate.

As an Apprentice you could find yourself working in a range of sectors. You may be, for example, a sales advisor in a retail store environment, or a membership advisor in a health and fitness club.

On the Advanced Apprenticeship, you could take on a supervisory role as team leader and have the ability to earn higher rates of commission. Ultimately, your goal will be to sell as many of your company’s products and services as possible, while taking into consideration the interests of your clients. Customers are important, and you’ll have to seek out new customers while still looking after the current ones.

Businesses realise the importance of salespeople – money tends to be good, most salespeople earn commission, and they can even be treated to presents or other bonuses like free holidays. In fact, a top-flight senior salesperson could command a salary of up to £100,000, plus commission. But there’s also the other side of things to consider: just because you’re selling something doesn’t mean that people want to buy it. Salespeople have to abide by ethical standards that reflect their professionalism. Their training will focus on the ability to remain calm under pressure and be able to handle rejection gracefully…with the motivation to try again when the opportunity arise.

The following providers offer this specialism:

Chamber Training

Hull Training

SouthBank Training (Barton, Grimsby & Scunthorpe)

This Apprenticeship can be applied across a broad range of sectors and job roles. Good managers and team leaders are essential to the success of any business, so the skills gained on this Apprenticeship are transferable and valuable.

Learning will be tailored to your industry, but it’s likely you’ll be responsible for the delivery of a service, or how other people carry out their work. You could be working as a shift leader, charge hand, section leader, team leader, floor manager, trainee manager, deputy manager, or supervisor.

On your Apprenticeship in Team Leading, you’ll learn the theories of team leading and how business works. You’ll manage your own workload; lead others; work effectively with other people; and learn how to get your point across through talking and discussion with others.

The following providers offer this specialism

• A4e (Grimsby & Scunthorpe)
• Hull Training
• JHP Training Ltd
• McArthur Dean Training Ltd
• NLT Training
• North Lindsey College
• Protocol Skills
• SouthBank Training Ltd (Barton, Grimsby & Scunthorpe)
• YH Training Services

This Apprenticeship prepares you for the many activities that go on in a car sales showroom. It takes a lot to sell a car: extensive knowledge of vehicles, the ability to read a customer, negotiation skills, and the self-confidence to pull it all off and secure the deal.

As an apprentice, you’ll gain a broad range of skills used in a sales environment. You’ll learn how to identify a customer’s needs and interests; advise customers; promote the features and benefits of vehicles; appraise vehicles; and negotiate difficult sales. You’ll also learn how and when to make a successful compromise.

There’s plenty to do behind-the-scenes as well, like keeping the cars and forecourt clean, helping to market the dealership, completing paperwork, managing stock lists and keeping potential customers up-to-date with new products and offers.

These sales skills will serve you well in many areas of business, and every time you make a sale, you’ll feel satisfaction – and earn extra cash in the way of commission.

The following providers offer this specialism

Hull Training